FAQ – Johnko Express
(Frequently Asked Questions)
Do I have to bring my parcel to you?
No, we will pick up at your location at a time of your convenience.
Why do I need the address when placing an order?
Our ordering system operates on an address system algorithm. It calculates the distance between each point based on distance, vehicle type and type of package which determines the delivery charge.
How do I know my package will be safe?
We look after your shipments just the same as you would. The drivers are trained on the proper handling of all types of shipments; the shipment is secured in his vehicle. He takes it personally to the delivery address. We don’t play “pass the parcel” like some couriers do.
My customer says he never received the package, can you help?
Yes, We have a written record Bill of Lading Proof of Delivery of each pick up and delivery which verifies who sent and received, when and where every package was delivered.
Can I contact you after the office is closed?
Yes, call anytime, we’re eager to assist night or day. We will be happy to help you with your inquiry any time of day.
What can I do if there is a change of plan after you have picked up the shipment?
No problem, just let us know what changes are needed and we will contact the driver to re-route him.
Is there a size or weight limit to my consignment?
When you schedule your delivery we will need to know what size and weight you wish us to carry. Doing so allows us to send the correct sized vehicle and send your package the most economical way. There is a limit in size and weight for each vehicle, our staff will advise you at the time of booking.
Do you offer a next day delivery service?
Yes.
Are my shipments insured?
Yes, Johnko Express Delivery Service has a comprehensive cargo insurance policy.